Need help with a purchase, download, or PDF? Email help@importantthingsguide.com.
Help us find your order
Include the email address used at checkout, your order number if available, and a short description of the issue. For a PDF problem, tell us which document you are using and the device and PDF app involved. You may attach a screenshot with personal information removed.
Protect your private information
Please do not send completed worksheets, passwords, payment card details, account numbers, legal documents, or private family or medical information. We do not need your completed organizer to help with a download or file issue.
Before you contact us
If your purchase email is missing, check your spam or junk folder and search for The Important Things. For PDF issues, download the file to your device and open the saved copy in a PDF reader rather than relying on a browser preview. Save a separate working copy before entering information.
Purchase policy
Our products are digital downloads. You may request a full refund within 14 days of purchase by emailing help@importantthingsguide.com, even if you have downloaded the files. After 14 days, purchases are nonrefundable except where required by applicable law. See our Digital Product & Refund Policy. If you cannot access a purchased file or believe there is a problem with your order, contact us for assistance.
Product support and general information
Support covers product and purchase questions. The Important Things provides organization tools and general education, not individualized legal, financial, tax, or medical advice. Contacting us does not establish an attorney-client relationship.